enquiries@riverstonehealthcare.co.uk
+44 20 3757 1147
CQC-REGISTERED HEALTHCARE PROVIDER
Person-centred care for adults, children and people with complex needs, delivered with compassion, professional oversight and technology-enabled support.
Care Delivery
Personalised support designed around dignity, safety, continuity, and outcomes.
Technology
Real-time monitoring, digital records, and live operational visibility.
Partnerships
Built to support families, professionals, discharge teams, and commissioners.
Quality Care
Strong oversight, clear accountability, and a commitment to safe, effective, responsive care.
About Riverstone
Professional, compassionate, and built for confidence in care.
Riverstone Healthcare Partners is positioned as a warm but highly credible provider that combines person-centred care with clinical awareness, operational structure, digital oversight, and a partnership-led mindset.
Mission
To provide safe, person-centred, evidence-based care that improves well-being, supports independence, and responds flexibly to changing needs.
Vision
To be a trusted provider of high-quality home and community-based care, known for compassion, workforce excellence, and strong professional oversight.
Values
Care, compassion, competence, communication, courage, and commitment guide every aspect of service delivery.
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20+
Years of Trusted Health Care
4.6
Average patient satisfaction rating.
Riverstone Healthcare Partners Ltd commits to achieving net-zero greenhouse-gas emissions by 2050. We will progressively reduce emissions associated with our operations and work with suppliers and partners to address relevant emissions across our value chain, while protecting safe, effective, and person-centred care.
Practical Action
We already use Birdie electronic care management, supporting digital records and reducing reliance on paper. We will build on this through proportionate environmental measures integrated into service planning and everyday decisions.
Our priorities are locality-based rostering and efficient journey planning; remote meetings where suitable; energy-efficient use of premises and equipment; reduced printing and unnecessary purchasing; responsible reuse, recycling and disposal; and consideration of suppliers’ environmental practices. Changes must remain compatible with accessibility, infection prevention, staff safety and continuity of care.
Measuring Progress
Within 12 months of approval, we will establish a documented emissions baseline covering direct operational emissions, purchased energy and relevant indirect emissions, corresponding to Scope 1, Scope 2 and relevant Scope 3 sources. We will identify data gaps and use a consistent, appropriate methodology rather than claim reductions without supporting information.
The baseline will inform a prioritised reduction programme and interim milestones. We will review both total emissions and relevant service-activity measures, so that business growth does not obscure the underlying position. No quantified reduction or carbon-neutral status is claimed in this statement.
Accountability and Improvement
Evan Kureya, Operations Director, will be accountable for implementing this commitment, supported by service managers, staff and relevant advisers. Environmental actions will have named owners and proportionate review arrangements.
We will review progress at least annually, update priorities and make a concise progress update publicly available. Staff feedback, supplier engagement and operational learning will inform improvement. We will prioritise reducing emissions before considering how to address residual emissions that cannot practicably be eliminated.
Our priorities are locality-based rostering and efficient journey planning; remote meetings where suitable; energy-efficient use of premises and equipment; reduced printing and unnecessary purchasing; responsible reuse, recycling and disposal; and consideration of suppliers’ environmental practices. Changes must remain compatible with accessibility, infection prevention, staff safety and continuity of care.
Publication and Scope
This commitment is intended for publication on Riverstone’s website once approved by a director. It is a statement of organisational intent and planned action, not a claim that a full procurement-standard Carbon Reduction Plan, verified emissions inventory or independently assured reduction pathway has already been completed.
Our Services
Community-based support designed around real needs.
Riverstone Healthcare Partners delivers person-centred domiciliary care, personal care, and clinically informed support across community settings, combining compassionate service delivery with modern technology, governance, and professional oversight.
Personal Care
Support that promotes dignity, comfort, routine, and independence in a respectful and individualised way.
Domiciliary Care
Dependable home-based support built around care plans that reflect needs, risks, strengths, and outcomes.
Complex Care
Clinically informed support for people with more complex health needs, delivered under appropriate governance arrangements.
Hospital Discharge Support
Structured assistance and short-term stabilisation for people transitioning from hospital to community-based support.
Bridging and Transitional Care
Practical support while longer-term arrangements are being established or reviewed.
Reablement-Focused Support
Short-term, outcome-led support that helps individuals regain confidence, function, and stability.
Service User Groups
Inclusive support for adults, children, and individuals with complex needs
The service is suitable for a broad range of people who need safe, well-coordinated, and person-centred support in the community.
Digital Care & Technology
Modern systems that support safer, more responsive service delivery
Riverstone uses real-time electronic call monitoring and care-management systems to strengthen oversight, communication, coordination, and accountability.
Real-time Visit Monitoring
Electronic call monitoring helps verify care visits and highlights late, missed, or changing calls quickly.
Digital Care Records
Electronic records support accurate documentation, continuity of information, and stronger operational visibility.
Live Management Oversight
Digital systems help managers maintain responsive oversight of visits, staff activity, scheduling, and escalation.
Prompt escalation
Concerns, incidents, and changing needs can be identified and escalated more efficiently through connected systems.
Smarter Workforce Coordination
Technology supports rota management, deployment, and continuity across urgent or changing packages.
Clearer Quality Assurance
Digital audit trails help support compliance, reporting, and continuous service improvement.
Quality & Governance
Confidence built through standards, supervision, and accountability
Riverstone’s operating model is built around safe practice, continuous improvement, and well-led service delivery.
Safe Service
Electronic call monitoring helps verify care visits and highlights late, missed, or changing calls quickly.
Effective Service
Electronic records support accurate documentation, continuity of information, and stronger operational visibility.
Caring and Responsive
Concerns, incidents, and changing needs can be identified and escalated more efficiently through connected systems.
Well-led Culture
Technology supports rota management, deployment, and continuity across urgent or changing packages.
Riverstone is designed to work with commissioners, local authorities, brokerage teams, discharge teams, and wider care partners.
Why this model matters
Riverstone is positioned to help reduce discharge delays, strengthen continuity, improve responsiveness for higher-acuity needs, and create a more joined-up pathway between hospital, home, and longer-term provision.
The recruitment and onboarding journey should reflect the same professionalism, care, and structure that Riverstone brings to service delivery.
Who Riverstone Welcomes
Applications are welcomed from Registered Nurses, Healthcare Assistants, carers, support workers, and other professionals who combine compassion, professionalism, clear communication, and respect for dignity.
Onboarding journey
Application and Screening
Initial suitability review and role matching.
Interview and Assessment
Values, professionalism, and capability assessment.
Compliance and Checks
Safer recruitment checks, documentation, and pre-employment requirements.
Induction and Supported Start
Training, systems introduction, shadowing, and ongoing support.
What People Say
As a daughter, it gives me peace of mind knowing my mother is in such good hands. The Riverstone team keep us well informed, are always professional, and go above and beyond. Their compassion and attention to detail have been exceptional.
Mia Sanje, Client Daughter
The care and support I receive from Riverstone have made such a positive difference in my life. The carers are kind, professional and always treat me with respect and dignity. I feel safe, valued and genuinely cared for.
Judith Smith, Client
Riverstone has provided excellent support, enabling me to remain in my own home with independence and confidence. The team are reliable, respectful and truly understand my needs. I am very grateful for the high standard of care.
Thomas Peters, Client
The right care starts with a conversation.
Tell us what support you need and let’s explore the right next step together.
How can we help?
Let's start the conversation.
Whether you’re looking for care, making a referral, exploring a partnership, or simply have a question, we’re here to help. Tell us a little about what you need and a member of the Riverstone team will be in touch.
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