Website Terms and Conditions

Riverstone Healthcare Partners Ltd
Prepared: 13 October 2026
Publication date: 15 October 2026

1. Introduction

These terms govern access to and use of the Riverstone Healthcare Partners Ltd website at https://riverstonehealthcare.co.uk. “Riverstone”, “we”, “us” and “our” refer to Riverstone Healthcare Partners Ltd. “You” refers to a visitor or user of the website.

Please read these terms before using the website. If you do not agree with them, please do not use it. Our Privacy Policy and Cookie Policy explain how we handle personal information and website technologies; reading or using this website does not itself constitute consent to processing that requires consent.

These terms concern website use only. They do not constitute a care-services agreement and do not override separate service agreements, care plans or your statutory rights.

2. About Riverstone and contact details

Riverstone Healthcare Partners Ltd is a provider of home-care and support services. The website provides information about our organisation, services and how to contact us.

Company number: 16440437
Registered in: England and Wales
Registered office: 159b Manor Road, Chigwell, IG7 5QA

Business/contact address: 4 Cottesbrooke Close, Daventry, NN11 8BF, United Kingdom
Email: enquiries@riverstonehealthcare.co.uk
Telephone: +44 20 3757 1147
Website: https://riverstonehealthcare.co.uk

Any regulatory registration or rating information displayed on the website should be read with the relevant regulator’s published information.

3. Website information and service descriptions

We take reasonable care to make website information accurate, clear and up to date. We may correct or update content as circumstances change.

General descriptions help explain the services we may offer. They do not confirm that a particular service is available or appropriate for every person. Please contact us to confirm current geographical coverage, availability and the support relevant to your circumstances.

Any proposed care arrangement is subject to assessment, staffing and service availability, suitable arrangements and agreement on the relevant terms. Nothing in these website terms removes responsibility for statements or representations where the law provides protection.

4. Individual advice and emergencies

Website content is general information, not an individual care or clinical assessment, diagnosis or treatment recommendation. Do not rely solely on it when making decisions about health, safety or care arrangements. Seek advice from an appropriately qualified professional where needed.

Website enquiry facilities are not emergency services. Do not rely on a website form or email for urgent assistance. In an emergency or where someone is in immediate danger, contact the appropriate emergency service.

5. Enquiries and communications

You may contact us through the website facilities we make available, by email or telephone. Submitting an enquiry does not create a care contract, establish a client relationship or guarantee acceptance of a referral.

Please provide information that is accurate to the best of your knowledge and only what is needed for your initial enquiry. Do not send detailed medical records or unnecessary sensitive information through general enquiry facilities. If we need further information, we will explain an appropriate method for sharing it.

If you contact us about another person, ensure you are authorised to share their information or otherwise have an appropriate basis for doing so. We may need to verify your authority before discussing confidential information.

We handle personal information as explained in our Privacy Policy.

6. Availability and security

We aim to keep the website accessible and functioning properly, but cannot promise uninterrupted access or that it will always be free of errors or harmful material.

Maintenance, security measures, hosting issues, faults or circumstances beyond our reasonable control may affect access. We may suspend or change website functionality where reasonably necessary.

Please use appropriate security measures on your own devices. This section does not exclude responsibility that cannot lawfully be excluded.

7. Acceptable use

Use the website lawfully and responsibly. You must not:

• Attempt unauthorised access to website administration, connected systems or information;
  • Introduce malware or harmful code;
  • Disrupt website security or availability;
  • Collect personal information through automated tools without appropriate authority;
  • Submit knowingly false, abusive, discriminatory, threatening or unlawful material;
  • Impersonate another person or misrepresent your authority; or
  • Infringe another person’s rights.

We may take reasonable, proportionate steps to investigate misuse and protect the website, including restricting access or reporting suspected unlawful activity where appropriate.

8. Intellectual property

Unless stated otherwise, original website content, branding, graphics and design are owned by Riverstone or used under appropriate permission or licence. Third-party material remains the property of its respective owner.

You may view and print or download reasonable extracts for personal, non-commercial use, including to discuss care options with a relative, representative or adviser. Retain ownership notices and do not misleadingly alter the content.

Republication, distribution, commercial exploitation or substantial modification requires permission unless allowed by law or an applicable licence. These terms do not transfer intellectual-property ownership.

9. External links and website suppliers

Links to independent external websites are provided for convenience or information. A link does not necessarily imply endorsement. We do not control those websites, which may have their own terms and privacy notices.

We may also use suppliers to support our website, communications or related services. Their involvement does not remove Riverstone’s responsibilities under applicable law. Relevant use of suppliers and information sharing will be explained in our Privacy Policy and Cookie Policy.

10. Privacy and cookies

Our Privacy Policy explains website-related personal information, its uses, lawful bases, recipients, retention and your rights. Our Cookie Policy explains the cookies and similar technologies used and your available choices.

Privacy Policy: https://riverstonehealthcare.co.uk/privacy-policy/
Cookie Policy: https://riverstonehealthcare.co.uk/cookie-policy-uk/

Where consent is required for a technology or processing activity, it will be requested separately. These website terms do not replace or constitute that consent. You can manage cookie choices through the website controls when available.

11. Separate care-service agreements

The provision of care requires separate arrangements. Relevant service scope, fees, payment, cancellation, complaints and other terms will be explained before an agreement is concluded where applicable.

These website terms do not amend a care agreement or reduce the standards or responsibilities required by law. They are not checkout, booking or payment terms for an online purchase.

12. Liability and consumer rights

We take reasonable care in preparing and maintaining this website. Its content is general information and does not replace individual assessment or professional advice.

We do not promise that the website will always be available or that every item of general information will remain complete and current. Please contact us to confirm service details relevant to your circumstances.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

Nothing removes or limits your statutory consumer rights or rights and remedies arising from inaccurate or misleading statements where the law provides protection.

Responsibility relating to care services is governed by the applicable service agreement and the law. These terms do not reduce those responsibilities.

13. Changes to the website and these terms

We may update content, features or these terms to reflect changes in services, functionality, security or applicable requirements. We will update the publication or revision date when terms change.

Changes apply prospectively to website use after publication and do not retrospectively remove accrued rights. Material changes will be highlighted appropriately on the website.

Changes here do not amend an existing care agreement. Any such change must be handled under that agreement and applicable law.

14. Concerns, complaints and accessibility

For questions or complaints about the website, contact enquiries@riverstonehealthcare.co.uk or +44 20 3757 1147. We will consider the issue and respond appropriately.

Complaints about care or support should follow our separate care-service Complaints Procedure. Contact us to request a copy or assistance in making a complaint.

For concerns involving abuse, neglect or immediate safety, use the appropriate safeguarding or emergency reporting route rather than relying solely on a website enquiry.

If you need help accessing website information or require these terms in another format, please contact us to discuss reasonable assistance.

15. Governing law and courts

These terms are governed by the laws of England and Wales, subject to any mandatory protections or rules applicable to you.

Disputes will be dealt with by courts having jurisdiction under applicable law. Nothing removes any right to bring proceedings in another court where permitted by law.

16. Other provisions

If a provision is unlawful or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Failure to enforce a provision on one occasion does not automatically waive it for the future.

These terms should be read alongside our Privacy Policy and Cookie Policy. They do not replace care-service agreements.

17. Contact

Riverstone Healthcare Partners Ltd
Business/contact address: 4 Cottesbrooke Close, Daventry, NN11 8BF, United Kingdom
Email: enquiries@riverstonehealthcare.co.uk
Telephone: +44 20 3757 1147
Website: https://riverstonehealthcare.co.uk